Returns & Exchanges
At Yuli Interior, we want you to be happy with your purchase. If there is an issue with a product you receive, please contact us so we can review the situation and provide the appropriate resolution.
1. Return and Exchange Period
Eligible ready-made products may be returned or exchanged within the following periods:
Customers in Port Harcourt: within 3 days of delivery or collection
Customers outside Port Harcourt: within 7 days of delivery
To qualify for a return or exchange, the product must be unused, in its original condition, and suitable for resale.
Where applicable, the product should be returned with its original packaging and components.
Please contact us before returning or exchanging any product.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact Yuli Interior as soon as possible.
Where possible, provide clear photographs or videos showing the condition of the product and its packaging.
After reviewing the issue, Yuli Interior may provide an appropriate resolution, which may include:
Replacement of the affected item
Repair where appropriate
Exchange for another available item
Refund, where applicable
3. Custom and Made-to-Order Products
Custom and made-to-order products are produced specifically according to the customer's approved specifications.
These products are generally not eligible for return or exchange, except where the product is defective or does not substantially match the specifications approved by the customer.
Before production begins, customers are responsible for carefully reviewing and approving details such as:
Measurements
Colours
Fabrics and materials
Designs
Configurations
Names or text
Other custom specifications
Once production has commenced, changes to an approved order may not be possible.
4. Personalised Products
Personalised products, including products containing names, photographs, messages, artwork, or other customer-specific details, are generally not eligible for return or exchange, except where the product is defective or does not match the approved specifications.
Customers are responsible for carefully reviewing and approving personalised details before production.
5. Furniture and Large Items
Furniture and other large or bulky products may require specific return or exchange arrangements.
Customers should inspect these products as soon as reasonably possible after delivery or collection and notify us promptly if there is a problem.
If an item appears to have been damaged during delivery, please document the condition with photographs or videos and contact Yuli Interior as soon as possible.
6. Products Not Eligible for Return or Exchange
Unless a product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection rights, the following may not be eligible for return or exchange:
Custom-made furniture
Made-to-order products
Personalised products
Products altered according to customer specifications
Used or damaged products
Products returned without required components or packaging
Products returned after the applicable return period
Certain promotional, clearance, or specially marked products
Where specific return conditions apply to a product, these will be communicated before purchase.
7. How to Request a Return or Exchange
Before sending a product back, please contact Yuli Interior and provide:
Your name
Order details
Product name
Reason for the return or exchange
Photographs or videos where relevant
Please do not send an item back without first contacting us and receiving return instructions.
8. Return Delivery
Where a return or exchange is approved, we will provide instructions on how and where to return the product.
Where the return is due to a defective, damaged, incorrect, or incorrectly supplied product, Yuli Interior will advise the customer on the appropriate return arrangement.
9. Refunds
Where a refund is approved, the applicable refund amount and method will be communicated to the customer.
Refund timing may depend on the payment method and financial institution involved.
Delivery charges may not be refundable where applicable.
10. Exchanges
Where an exchange is approved, the replacement product will be subject to availability.
If the replacement product has a different price, any applicable price difference will be communicated before the exchange is completed.
11. Product Variations
Some Yuli Interior products are handcrafted or made using natural materials. Minor variations in wood grain, texture, colour, stitching, or finish may occur and may not necessarily be considered defects.
Product photographs may also appear slightly different depending on lighting, photography, and individual screen settings.
12. Consumer Rights
Nothing in this policy is intended to remove or limit any rights you may have under applicable Nigerian consumer protection law.
Where applicable law provides a consumer with rights that are more favourable than the terms stated in this policy, those legal rights will apply.
13. Contact Us
For returns, exchanges, damaged products, or other order-related enquiries, please contact:
Yuli Interior
First Floor, Divine House Plaza
Besides Peckish Bar and Restaurant
Rumuodara Junction, East-West Road
Port Harcourt, Rivers State, Nigeria
Postal Code: 500102
Phone / WhatsApp: +234 816 138 9035
Yuli Interior is a home furnishings brand of Yuli & Carmen Co. Ltd.